Club Support — Procedure Knowledge Base

One cohesive, searchable home for all IT procedures. Every procedure is a plain Markdown file (grep/ripgrep-searchable) under this folder.

Searching: grep -ri "printer" procedures/ or in your editor's Find-in-Files. For a GUI, point VS Code / Obsidian at this folder.

Source

Converted from the Word/PDF originals in ../_imported/ (OneDrive export, 2026-07). When a procedure changes, update the Markdown here; treat this folder as canonical, the _imported/ files as the archived source.

Folder map

Area	Path	What's here
Onboarding	onboarding/	Intake forms & user creation
Computer build	computer-setup/	New workstation SOP
Offboarding	offboarding/	Termination, account deactivation, GAL-hide
Software	software/	Jonas/JAM, Epson POS, Aurora Keyscan, Tungsten
Networking	networking/	Unifi & FortiGate VPN
Security	security/	GeoPolicy / PIM travel exclusions
Reference	reference/	ISP numbers, career & cert roadmaps

Related (outside this folder): ../environment.md (full tech stack) · ../procedures-review.md (gap/risk audit) · ../skills-and-certifications.md.

Full index

Onboarding

• Glencoe Staff Onboarding — internal IT intake form
• New User Request Form — generic, client-facing

Computer build

• New Computer Setup ⭐ — full workstation SOP (domain join, Jonas, apps, hardening)

Offboarding

• User Offboarding Checklist ⭐ — 10-section termination checklist (template only)
• Account Termination Request — client-facing request form
• Remove User from GAL — hide from address list

Software

• Jonas & JAM Installation
• Epson POS (Chit) Printer
• Aurora Keyscan (Access Control)
• ZAC (3CX Phone Client) — install/update via remote session + CSupport creds
• Tungsten Power PDF — (per-user install source was corrupt; network-install PDFs only)

Networking

• Unifi Identity VPN with MFA
• FortiGate SSL VPN (CWC)

Security

• GeoPolicy Travel Exclusion (PIM)

Reference

• ISP Support Phone Numbers
• Career & Certification Roadmaps

Markdown format (for contributors)

# <Title>

> **Source:** `_imported/<original>` · **Applies to:** <scope> · **Last reviewed:** 2026-07

## Purpose
<1–2 lines on when to use this>

## Prerequisites  (omit if none)
- ...

## Steps
1. ...
   - [ ] checkbox sub-step

## Notes / Gotchas
- ...

• Use - [ ] for manual checklist items; 1. for ordered steps.
• Render forms/fields as Markdown tables where it improves scannability.
• Keep field labels; leave values blank (these are templates).
• Never paste real employee PII or credentials. Use placeholders.